Tuition conditions

Lesson Conditions:
CANCELLATIONS: - 24 hours notice is required for cancellation, except intensive courses where 10 days notice is required. Otherwise the full fee will be payable unless a doctors certificate can be produced.

FITNESS TO DRIVE: - You must be fit to drive. Remember you should be at least 12 hours free from alcohol and the use of either prescribed or non- prescribed drugs will affect your driving and can remain in your system for 72 hours. If your instructor thinks you are un-fit to drive the lesson will be cancelled at your expense.

LESSON TIMINGS: - Every effort is made to be prompt, this is not always possible because of occasional traffic delays. Please allow 10 minutes leeway.

LESSON CONDITIONS: - Your tuition will be on a one to one basis (no other pupils in car unless requested). You will receive full one hour lessons.

USE OF CAR FOR TEST: - Your instructor will book your test or help you decide when it is appropriate to book your own test. We reserve the right to withdraw the use of our car for tests without notice should the instructor decide that the pupil is not up to test standard. All vehicle lights will be checked prior to the start of all tests in the presence of the student. We cannot compensate for driving test cancellations due to light failures during the test, nor can we compensate for driving tests postponed by the DVSA for any other reason.
LESSON PRICES:- All prices shown are for the Eastbourne Area, prices for Seaford, Hailsham and Bexhill etc may vary.

SEMI-INTENSIVE TRAINING:- We will run semi-intensive courses of 10 hours maximum in one week. You will be required to pay a deposit (10 hours) at least three weeks in advance during an initial assessment lesson . Your test will only be booked when your instructor has assessed your driving and has discussed a suitable date with you.

PASS PLUS COURSE:- Pass plus consists of a minimum of 6 hrs training but on rare occasions more may be required (at extra cost) if the student has not reached the required standard. Full payment will be required on the first lesson.

MOTORWAY TRAINING:- Motorway training is subject to first completing a driving assessment.

REFRESHER TRAINING:- If more than 4 hrs are required then all lessons are charged at the standard rate.
 
All Driving Instructors providing tuition for or on behalf of DL Driving are to sign their agreement to the following code of conduct:

PERSONAL CONDUCT:


You must:

  • At all times behave in a professional manner towards clients in line with the Standards in the ‘National standard for driver & rider training’.
  • At all times comply with legislative requirements including:

    • the protection of personal freedoms, the prevention of discrimination based on age, disability, gender, race and religion or sexual orientation.
    • Not using mobile devices like phones when driving or supervising clients driving and only when parked in a safe and legal place.
    • demonstrating a high standard of driving and instructional ability upholding safety standards including showing consideration for all other road users particularly pedestrians, cyclists, motorcyclists and horse riders.
    • consumer, workplace and data protection regulations, the handling, storing, use and dissemination of video or audio recordings made in or around their tuition vehicle.

 

  • avoid inappropriate physical contact with clients.
  • avoid the use of inappropriate language to clients.
  • not initiate inappropriate discussions about their own personal relationships and take care to avoid becoming involved in a client’s personal affairs or discussions about a client’s personal relationships, unless safeguarding concerns are raised.
  • avoid circumstances and situations which are or could be perceived to be of an inappropriate nature.
  • respect client confidentiality whilst understanding the actions to take if a client reveals concerns about their private lives.
  • treat clients with respect and consideration and support them to achieve the learning outcomes in the ‘National standard for driving cars and light vans (category B)’ as efficiently and effectively as possible.
  • ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements.
  • use social network sites responsibly and professionally:

    • ensuring that clients personal information is not compromised.
    • ensuring when using social media for marketing purposes that what is written is compliant with privacy and data protection legislation pertaining to digital communications, the laws regarding spam, copyright and other online issues.
    • treating other users of social media including clients, colleagues and their views with respect.
    • be careful not to defame the reputation of colleagues, DVSA, driving examiners or the ADI register.
    • not distribute, circulate or publish footage taken of driving tests from in-car cameras, without permission from DVSA and the client.

 

  • Maintain proper standards of personal hygiene and dress and not smoke in the tuition vehicle.
  • Ensure that any vehicle driven or used for training is maintained in good mechanical order and condition and is properly insured and taxed and, where appropriate, certified as roadworthy; and that all reasonable care is taken to keep it clean and tidy.


Business dealings:



You agree that:

  • You will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.
  • You must check a client’s entitlement to drive the vehicle (driving licence) and their ability to read a number plate at the statutory distance (20.5m) on the first lesson.
  • On or before the first lesson you will make available to clients a copy of our tuition conditions and point out where they can view this code of practice on our website, together with your terms of business to include:

    • Legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted.
    • The current price and duration of lessons.
    • The current price and conditions for use of a driving school car for the practical driving test.
    • The terms under which cancellation of lessons by either party may take place.
    • The procedure for making a complaint.

 

  • make a record of a client’s progress, which will include the number of lessons provided, and ensure that the client is aware of their progress and future training requirement to achieve their driving goals.
  • discuss with and advise a client when to apply for their driving tests, taking account of DVSA’s cancellation rules, local waiting times and the instructor’s forecast of a client’s potential for achieving the driving test pass standard.
  • not cancel or rearrange a driving test without the client’s knowledge and agreement, in the event of the instructor deciding to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee.
  • ensure that when presenting a client for the practical driving test:

    • the client has all the necessary documentation to enable the client to take the test.
    • the vehicle complies with all aspects of motoring law, displays the instructor’s certificate or licence correctly and is fitted with an extra interior rear-view mirror and correctly positioned L plates.
    • accompany the client on their practical driving test and listen to the debrief, when requested to do so by the client.


Extra Services:



As part of the service you may agree with the client to:

  • Assist with preparation for theory test either with in car papers or with online training.
  • Give guidance on the most appropriate time to take their theory and practical tests, taking into account local waiting times and so on.
  • Arrange test bookings for them.


Advertising:



Driver trainers will take care to advertise and promote their businesses in a clear and fair manner.

  • The instructor agrees that:

    • the advertising of driving tuition shall be clear, fair and not misleading.
    • any claims made in advertising shall be capable of verification and comply with current CAP Advertising Codes.
    • advertising that refers to pass rates should not be open to misinterpretation and the basis on which the calculation is prepared should be made clear.


Conciliation:



You agree that:

  • Complaints by clients should be made in the first instance to you the instructor. If that fails then to DL Driving.
  • If the client has been unable to reach agreement or settle the dispute they may seek further guidance:

    • If they believe the instructor or school is not providing a good service they can contact their local Trading Standards Office or Citizens Advice Bureau.
    • If they believe the instructor has behaved inappropriately the client can contact the ADI Registrar by emailing adireg@dsa.gsi.gov.uk.
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